Product Care
PRODUCT CARE
To ensure your Snelling product performs at its best, you will need to give it some care and attention. Our products are designed to last many years and be handed down to the next generation. Please take note of the following care instructions that are relevant to your product.
Please note the recommendations in this document are intended as a guide only and Snelling does not assume responsibility or liability as results may vary.
ALL
Do not locate your products in areas that are exposed to direct sunlight, moisture and fluctuating temperatures. Surface degradation and the structural integrity of the product will be compromised. No warranty claim will be valid if this is not adhered to. Snelling products are intended for indoor use only. No warranty claim will be valid if products are used outdoors. Avoid use of all abrasive cleaning products, oils and other polishes unless specifically recommended in these guidelines.
METAL
LIVING FINISHES
Natural Brass is unlacquered and will develop a patina over time. The tone and finish will deepen as it reacts to its environment. If you wish to restore the original shine, a metal polish or a similar alternative of your choice can be used.
Blackened Brass is achieved through a hand-applied aging process. This finish will also continue to age/darken over time - and may be much lighter in tone/colour when new. Do not use any cleaning solutions or abrasives as they may remove/damage the finish.
Remove dust with a soft cloth or feather duster regularly.
ELECTROPLATE FINISHES
Brushed Chrome has a subtle brush grain that softens the reflectivity. The electroplated surface safeguards against surrounding conditions and will maintain the original finish, particularly in areas of high moisture.
Brushed Gold is a luxe finish with a subtle brush grain under the 24Kt gold plating. Like Brushed Chrome, this finish will not age or tarnish.
These finishes can be cleaned with soft dry/damp cloth or feather duster. Do not use cleaning solutions or abrasives as they may remove/damage the finish.
GLASS AND ACRYLIC
Snelling studio works in partnership with world acclaimed blowing studios. Glass is coloured by introducing minerals and pigments. Air marks and a very small percentage of flecs may be visible in the blown glass. Due to the moving and alive quality of the raw material, variations from our image library may vary.
To clean glass or acrylic, gently wipe using a soft, dry microfibre cloth. The cloth may be slightly moistened with water. Do not use chemical solutions on acrylic and avoid using cleaning solutions near metal parts as they may damage the finish.
POWDER COATED STEEL, POLISHED STEEL AND ALUMINIUM
Remove dust and dirt regularly with a soft cloth or feather duster. Avoid excessive rubbing and do not use abrasives as they may damage or cause the finish to dull.
TIMBER (NATURAL) - LACQUER FINISH
Treat spills and stains as soon as possible. Remove dust and dirt regularly with a soft cloth. For persistent marks use a soft damp cloth with a touch of water only - wipe in the direction of the timber’s natural grain to prevent any cross scratching. Do not place hot objects or unglazed ceramics directly on table surfaces as these may scratch and cause permanent marks. If any polishing is necessary to restore the timber lust (Eg. Tabletops) use a polish such as Teak Wax.
TIMBER - PAINTED OR STAINED FINISH
A protective lacquer is applied to all painted / stained finishes however further sensitivity needs to be applied than products with a natural finish. Treat spills and stains immediately. Wipe down area with a soft slightly dampened cloth. Wipe in the direction of the natural grain to prevent any cross scratching. Avoid hard rubbing and scrubbing as this may cause the colour to become streaky dulling in some areas. Dry in shade away from direct heat or sunlight. Do not place hot objects or unglazed ceramics directly on table surfaces as these may scratch and cause permanent marks.
TIMBER - SCRATCHES
A product called ‘Scratch Out’ can restore surface scratches. Use this product in accordance with the manufacturer’s instructions.
TIMBER - MINOR DENTS
Coloured wax sticks can be used to repair minor dents on natural timber finishes. Heat the wax colour that is the closest match to the timber and apply to the dented area. For painted and stained timber contact Snelling for colour codes and application advice.
LEATHER
Remove dust and dirt with a soft damp cloth regularly to avoid particles that can work into the hide. A leather conditioner can be used occasionally to keep the leather supple. The Natural leather will age and tan over time - the appearance will be unique to each hide. Subtle irregularities in the leather products are to be expected with a natural material - these characteristics are intended to be admired and appreciated. Some softening and stretching can be expected with use. Contact a specialist leather cleaner for persistent stains.
MARBLE
Wipe all spills immediately. Use a gentle cleaner such as a mild detergent - Avoid acidic, abrasive and powdered cleaners as these may etch the surface. Buff the surface with a chamois. Always use coasters to avoid scratches and marks from hot and unglazed ceramic pieces.
FABRICS
Protect from direct and strong reflected sunlight to avoid fading. Do not rub stains - professional cleaning only is recommended. Vacuum fabric regularly to remove dust on a low suction setting.
WOVEN FABRIC FLEX
Once installed, our fabric covered cords may begin to collect dust. To remove this dust, we recommend gently dabbing the cord with a damp cloth to remove dust particles. Avoid rubbing, as this could cause visible damage to the fibers surrounding the cord.